HPE Support Center — Notifications & Design System
Lead UX Designer · Galway, Ireland · Jan 2022 – Apr 2024
HPE Support Center is the portal technical users rely on for infrastructure and security data. Complex information was hard to act on in time, and notifications were inconsistent across product areas.
Overview
I led UX for enterprise SaaS tools in the Support Center — owning the portal’s notification system end to end, and growing the component-based design system used across teams.
At a glance
Role: Lead UX Designer
Company: Hewlett Packard Enterprise — Support Center (enterprise SaaS)
Timeline: Jan 2022 – Apr 2024 · Galway, Ireland
Focus: Notifications system · Design system · Cross-functional product teams
Tools: Figma, FigJam, Axure RP, Jira, Confluence, Photoshop, Illustrator
Process
Research and Discovery
Conducted user interviews to understand pain points and preferences regarding notifications.
Analyzed competitors' notification systems to identify strengths, weaknesses, and opportunities for differentiation.
Ideation and Conceptualization
Brainstormed and sketched multiple notification system concepts.
Collaborated with the design team to refine and align ideas with HPE's design language and user needs.
Design and Prototyping
Created wireframes and interactive prototypes.
Designed notification components that were flexible, accessible, and visually aligned with HPE's brand guidelines.
Testing and Validation
Conducted usability testing sessions to gather feedback on the prototypes.
Iterated on the design based on user feedback and testing results.
Implementation and Handoff
Worked closely with developers to ensure accurate implementation of the design. Provided detailed design specifications and supported the development team throughout the build process.
Iteration and Improvement
Monitored the performance and user feedback of the notifications feature post-launch.
Made necessary adjustments and improvements to enhance user satisfaction and engagement.
Process
Ensuring Consistency: Balancing the need for a cohesive design system with the unique requirements of the notifications feature.
User Engagement: Designing informative and engaging notifications without being intrusive or overwhelming.
Outcomes
• Delivered a scalable notifications system from research through usability testing and handoff; users and stakeholders reported clearer, more timely access to information and higher engagement with alerts.
• Expanded and refined the design system so components stayed consistent and more accessible across product teams.
• Aligned the prototyping tool with the design system and provided detailed specs, which made engineering handoff cleaner.
• Worked in Agile/Scrum with product managers, developers and stakeholders; discovery and usability tests reduced task friction and informed the roadmap.
Conclusion
Cross-functional collaboration and iterative design were central: research, competitive analysis and a user-centred process shaped both the notifications system and the design system contributions.
Tools: Figma, FigJam, Axure RP, Jira, Confluence, Photoshop, Illustrator
Skills: User research, wireframing, prototyping, design systems, Agile/Scrum, cross-functional collaboration